Client Name
Manipal Academy of Higher Education (MAHE)
Location
Manipal, Karnataka
Engagement Since
2000
Manpower Deployed
3,500+
Sector
Education
The Challenge
The facility faced high attrition rates as low pay scales and limited career growth frequently drove staff turnover in crucial housekeeping and patient care roles. Teams also navigated challenging work conditions due to high-pressure environments, strict hygiene standards, and constant exposure to infectious materials. Furthermore, multitasking and staff shortages often forced employees into multiple roles, causing fatigue, reducing cleaning accuracy, and significantly increasing the risk of cross-contamination, especially during peak activity hours.
Services Delivered
- Housekeeping Services
- Supervisors & Admin Staff
- Patient Care
- Ancillary Service
- Waste Management
- Food & Beverage Services
- Security Services
Our Approach
Bluspring IFM conducted comprehensive training programmes to equip staff and supervisors with the skills needed for process adherence, hygiene protocols, and system usage. Regular quality audits ensured performance consistency through periodic reviews and structured feedback loops that drove continuous improvement. Employee engagement initiatives, including wellness programmes and feedback sessions, strengthening morale and supporting long-term retention. The integration of technology introduced a data-driven audit mechanism to monitor quality, time efficiency, and consumable usage with precision. Performance benchmarking was maintained through a monthly review framework that enabled proactive corrective actions and sustained operational excellence.
Impact Delivered
6
tuck shops and extensive banquet hall operations managed seamlessly.
1500+
meals served through optimised manpower utilisation.
Improved response times
through digital task tracking.
Sustainable waste segregation
implemented across all zones.